Data collected by us
Information that we may gather includes the following:
- Name and title
- Date of birth
- Contact information (address, telephone number, email address)
- Other information relevant to offers and/or customer survey
How your personal information is used
When you book an appointment at our clinic, a contract is established between you and our clinic. We use your personal information, based on this contract, to communicate with you regarding your treatment and any services you request from us, as well as to keep your medical records. For strictly medical purposes related to our service to you or to your medical treatment, this may include providing your personal details to third parties such as laboratories, specialists or hospitals. Your personal data is also used to process your payment and, where necessary, to collect any outstanding debt.
Personal information collected by us may be aggregated in order to create general reports regarding different aspects of our products, services, and medicals. This is done to monitor our business performance, and any information used in this process does not allow us to identify individuals.
After processing, the personal information you provide us with is stored for 6 years.
In the instance that we would like to use your personal data for purposes that are not medically-relevant, we will always ask for your explicit consent. Such instances mainly include using personal data for marketing objectives such as patient satisfaction surveys, electronic newsletters, personalised online ads, or use of our website’s cookies. Your consent can be changed or revoked at any time by sending an email to [email protected] or by clicking the link provided in our e-mail newsletter.
Without your written consent, unless required by law, your personal data will never provided to any third party for non-medical purposes.
Cookies are small files that download into your computer from the websites you visit. When you agree to this, the cookie analyses web traffic and responds to your individual web activity. By remembering your preferences, the web application can tailor its functioning to your likes, dislikes, and needs.
In general, cookies help us to create a better website browsing experience, through fostering an understanding of which pages you find most useful. Cookies do not give us access to your computer, or to any information about you, except the data you explicitly choose to share with us.
Recording your browsing activity
In order to provide you with the best possible experience, we record some of your information such as geographical location, IP address, the internet service provider and any software you use to browse our website, the type of device you are browsing from, and the screen resolution.
This information can only lead to your personal identification if you contact us via the details provided on the website, or when you make a booking.
Links to external websites
Our website may contain links to external websites. Please keep in mind that if you click these links, once you leave our site we do not have any control over that website’s activity. As such, we are not responsible for the protection of any information you provide on such websites. Please exercise caution when visiting any external sites and examine their privacy statements.
Control of your personal information
Without your permission, we will not provide your personal information to any third parties unless we are required to do so by law.
If you have any requests regarding the data we hold on you, would like to access a copy, change it, or request that it be deleted, please write to:
Harley Street Health Centre
13 Queen Anne Street
London, W1G 9 JH
E-mail: [email protected]