Privacy Policy

Our privacy policy lays out how the Harley Street Health Centre protects and uses any information provided by you when you use this website.

The Harley Street Health Centre team is committed to adhering to and enacting high privacy protection standards. In the cases where we ask you to provide us with personal information, or information that identifies you, it will only be used in agreement with this privacy policy.

The Harley Street Health Centre may periodically change its privacy policy by making updates to this page. We invite you to return to this page every so often to ensure that you are comfortable with any changes.

Data collected by us

Information that we may gather includes the following:

  • Name and title
  • Date of birth
  • Contact information (address, telephone number, email address)
  • Other information relevant to offers and/or customer survey


How your personal information is used

When you book an appointment at our clinic, a contract is established between you and our clinic. Based on this contract, we use your personal information to communicate with you regarding your treatment and any services you request from us, as well as to keep your medical records. For strictly medical purposes related to our service to you or to your medical treatment, this may include providing your personal details to third parties such as laboratories, specialists or hospitals. Your personal data is also used to process your payment and, where necessary, to collect any outstanding debt.

Personal information collected by us may be aggregated in order to create general reports regarding different aspects of our products, services, and medicals. This is done to monitor our business performance, and any information used in this process does not allow us to identify individuals.

After processing, the personal information you provide us with is stored for 6 years.

In the instance that we would like to use your personal data for purposes that are not medically relevant, we will always ask for your explicit consent.  Such instances mainly include using personal data for marketing objectives such as patient satisfaction surveys, electronic newsletters, personalised online ads, or the use of our website’s cookies. Your consent can be changed or revoked at any time by sending an email to [email protected] or by clicking the link provided in our e-mail newsletter.

Without your written consent, unless required by law, your personal data will never be provided to any third party for non-medical purposes.



Cookies are small files that download into your computer from the websites you visit. When you agree to this, the cookie analyses web traffic and responds to your individual web activity. By remembering your preferences, the web application can tailor its functioning to your likes, dislikes, and needs.

We use cookies in order to understand which pages are being visited. Any information gathered helps us to analyse website traffic data, and to ensure our website is adapted to customer needs. We do not keep data on the system once is has been used for statistical analysis purposes.

In general, cookies help us to create a better website browsing experience, through fostering an understanding of which pages you find most useful. Cookies do not give us access to your computer, or to any information about you, except the data you explicitly choose to share with us.

At your first visit to our website, we will ask permission for you to accept cookies. Cookies will not be used if you decide not to accept them. If this is the case, nothing except a record of your choice will be created. You can also manage cookies through the settings of your internet browser. If you do decline the use of cookies, you may not be able to use the website to full advantage.


Recording your browsing activity

In order to provide you with the best possible experience, we record some of your information such as geographical location, IP address, the internet service provider and any software you use to browse our website, the type of device you are browsing from, and the screen resolution.

This information can only lead to your personal identification if you contact us via the details provided on the website or when you make a booking.


Links to external websites

Our website may contain links to external websites. Please keep in mind that if you click these links, once you leave our site we do not have any control over that website’s activity. As such, we are not responsible for the protection of any information you provide on such websites. Please exercise caution when visiting any external sites and examine their privacy statements.

Control of your personal information

Without your permission, we will not provide your personal information to any third parties unless we are required to do so by law.

If you have any requests regarding the data we hold on you, would like to access a copy, change it, or request that it be deleted, please write to:

Harley Street Health Centre
13 Queen Anne Street
London, W1G 9 JH
E-mail: [email protected]